Terms and Conditions

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This website is owned and operated by Mix Limited.

These terms are issued by Mix Limited and are effective from January 1st, 2014. They cover the use of our websites, including: mixlimited.com, dominatehair.com, primalearth.org, saviq.org, essano.co.nz, essano.com.au and shockwaves.co.nz, as well as any Mix Limited online website accessible from these websites. Use includes visits to our websites, purchases on our websites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

About Us

We are 100% New Zealand owned and our registered trading & business name is Mix Limited.

Our place of business is 22 Rennie Drive, Airport Oaks, Auckland 2022, New Zealand.

If you wish to contact us please:

Phone: +64 (09) 257 5945 Monday – Friday 8:30am – 5pm
Email: contact@mixlimited.com

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

1. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional message for gift orders, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order

We reserve the right to limit the number of an item customers can purchase in a single transaction.

We will take payment from you when we accept your order.

The name that will appear on your statement will be Mix Limited and you will be charged in New Zealand dollars (NZD).

2. Shipping & deliveries

We will send you a delivery confirmation email when your order has been despatched.

International deliveries will be sent using New Zealand Post (www.nzpost.co.nz).

Mix Limited aims to ship all orders within 2 working days, but this may be longer in peak times.

Deliveries are made Monday through Friday only.

3. Refusing, cancelling or refunding orders

In the unlikely event that the products ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of products is accurate, if there is an error in the process of listing a product on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

In the event that you are not totally satisfied with our products, please email us at: contact@mixlimited.com.

4. Payment options

We currently accept the following credit cards or payment methods:


We want you to have a safe and secure shopping experience online. All credit card payments via our websites are processed using DPS or via Paypal, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the website, particularly if you are doing so from a public or shared computer.

5. Pricing

All prices listed on our websites are in New Zealand dollars (NZD) and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in-store pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order placed by an overseas customer.

To check indicative pricing in your local currency, please visit Yahoo Currency Converter.

6. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing information about our business, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this website, errors and omissions may occur. Mix Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this website.

Mix Limited reserves the right to make changes to the content on this website at any time and without notice.

To the extent permitted by New Zealand law, Mix Limited makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.

7. Intellectual Property

Mix Limited, its suppliers, advertisers or third party retailers, own all respective copyright and other intellectual property in this website. Everything on this website, unless otherwise stated, is copyright.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this website without the express permission of Mix Limited.

8. Changes to this Agreement

Mix Limited reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.